3- Consumer's right of withdrawal, incomplete deliveries and damages and faulty products

3.1- Consumer's right of withdrawal

As consumer, the Buyer has the right to notify to the Seller that he/she waives the purchase, without penalties and without indicating any motive, within thirty (30) calendar days as of the day following the delivery of the product.

Insensya Laboratories
Return Processing
151-2545 Boul. Cavendish
Montreal, QC H4B 2Y9 Canada

3.2- Incomplete deliveries and damages and faulty products

Insensya is not responsible for damage or loss that may occur to goods after delivery. If a package is lost or damaged after being delivered, it is the responsibility of the buyer. 

Insensya undertakes to provide a a) replacement or b) refund for any goods that would be defective or damaged prior to delivery, or if the products received are not the products originally ordered. Insensya will not accept any excessively used products (30% or more) or products not purchased from

 (a) Exchange:

When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.

(b) Refund:

When returning damaged, faulty or incorrect orders we will refund (to the original credit or debit card account used to make the online purchase

a) the full purchase price

b) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned

c) the shipping costs to return the products to us;

provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.To obtain a refund or exchange of the products; please contact Insensya within thirty (30) business days of the delivery date or, where applicable, the discovery of the defect.

The above provisions do not affect your statutory rights.