Shipping within Canada typically takes 3-5 days for delivery. Shipping to USA typically takes 6-8 days for delivery.
For orders shipped outside of Canada: The goods will be imported on behalf of the consignee/buyer. The consignee authorizes that Insensya may delegate the obligation to import the goods on her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
All orders will be processed in 1-2 business days. You will receive an email notification with the tracking information once your order has shipped.
Shipping within Canada typically takes 3-5 days for delivery.
Shipping to USA typically takes 6-8 days for delivery
If you placed your order while logged in to your Insensya Account online, you can also find these tracking details by clicking on sign in icon at the top of the page. You will be prompted to sign in with your email address and password. This will allow you to view past orders and the tracking information.
If you experience difficulties in locating this information, please contact us at firstname.lastname@example.org and we will be happy to assist you!
Please note: Carrier may not have tracking information available for up to 24 business hours after the order is shipped.
To request a return email us at email@example.com with the following information so that we can process your return and send you a Return Authorization number:
a. Order Number
Insensya will contact you with your Return Authorization number within 3 business days. Then, please mail the product in a box with the original packing slip and the Return Authorization number. Send the box back to us with the carrier of your choice (we suggest registered mail). Please address your package to:
151-2545 Cavendish Boulevard
Canada H4B 2Y9
Once the return has been received and inspected in our warehouse you will receive an email notification confirming your return. If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank. Please note that you are responsible for the cost of shipping.