Here Answers On Your Questions


1. How do I contact Insensya Laboratories?
The easiest way to reach us is to send us a message through our Contact page or you can call us at 1-438-384-1151.
2. What payment options does Insensya offer?
We accept Visa, MasterCard, American Express, Diners Club and Discover credit cards.
3. How do I use a promo code?
If you sign-up for our email newsletter you will receive 15% off your first order and on occasion exclusive offers for limited-time discounts on select items. To use a code, enter it during checkout. Promo codes are for regular priced items only. Promo codes cannot be applied to sales or past purchases and there are no rainchecks on out-of-stock items.
4. I’m an Influencer/Blogger and I’d like to connect!
We’d love to hear from you! For all PR and Marketing inquiries, contact us at


1. Where are the products made?
Montreal, Canada.
2. Do you do any animal testing?
No, we do not test on animals.
3. Where does your squalane come from?
Our squalane is 100% plant derived biotechnology.
4. Are Insensya products vegan?


5. Where is your argan oil sourced?
Our argan oil is sourced from fair trade union of Women’s Cooperatives working together to provide a sustainable and environmentally friendly source of income for local Moroccan communities.
6. Do your formulas contain parabens?
No, our formulas do not contain parabens. Insensya’s formulas are made with proven safe ingredients including argan oil and cutting-edge biotechnology. In fact, our ingredients have even passed the European Union standards of safe ingredients – which are known to be amongst the highest standards. Here are ingredients we do NOT use:
7. Will Insensya be launching more products?
Yes! We will be launching more products soon. Sign up for our emails to stay up to date on when new products are added.


1. How quickly will my order be processed?
Most orders are processed within 24 to 48 hours of receipt; process time does not include weekend days or holidays. Please note: all purchases are subject to bank authorization prior to processing; only authorized purchases will be processed and shipped.
2. Do you accept international orders?
We currently ship orders to addresses in Canada and USA.
IMPORTANT NOTE: For orders shipped to USA, any applicable duties, tariffs or other fees will be the responsibility of the customer.
For orders outside of Canada and USA; please contact Customer Service at
3. What are the shipping options?
We offer free shipping on all online orders $100.00 (CAD) or more
shipped within Canada and USA.   Cost of standard ground shipping for orders under $100 is a flat rate of:
$9.50 to Canada
$12.50 to USA .
Please note that free shipping is not applied to discounted items.

Shipping within Canada typically takes 3-5 days for delivery. Shipping to USA typically takes 6-8 days for delivery.

For orders shipped outside of Canada: The goods will be imported on behalf of the consignee/buyer. The consignee authorizes that Insensya may delegate the obligation to import the goods on her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

4. When will I receive my order?

All orders will be processed in 1-2 business days. You will receive an email notification with the tracking information once your order has shipped.
Shipping within Canada typically takes 3-5 days for delivery.
Shipping to USA typically takes 6-8 days for delivery

5. How do I check on my order status?
Once your order ships, you will be provided with tracking information at the email address you provided during checkout.

If you placed your order while logged in to your Insensya Account online, you can also find these tracking details by clicking on sign in icon at the top of the page. You will be prompted to sign in with your email address and password. This will allow you to view past orders and the tracking information.

If you experience difficulties in locating this information, please contact us at and we will be happy to assist you!
Please note: Carrier may not have tracking information available for up to 24 business hours after the order is shipped.

6. What if my order arrives damaged?
In the unlikely event that your order arrives faulty or damaged prior to opening, please retain the box, packing materials, and items inside and contact us at within 24 hours of receiving your order. If you are able, please also include a picture of the damaged items.


1. What is your return policy?
We want you to love your Insensya purchase. If you’re not satisfied, we would be happy to provide a refund (not including shipping) for regularly priced products from within 30 days of purchase. We are unable to accept returns of excessively used products (30% or more) or products not purchased from
2. How do I return an order?

To request a return email us at with the following information so that we can process your return and send you a Return Authorization number:
a. Order Number

  • b. Reason for Return
  • c. Date of Order
  • d. Your Full Name
  • e. Your Full Address

Insensya will contact you with your Return Authorization number within 3 business days. Then, please mail the product in a box with the original packing slip and the Return Authorization number. Send the box back to us with the carrier of your choice (we suggest registered mail). Please address your package to:

Insensya Laboratories
151-2545 Cavendish Boulevard
Montreal, Quebec
Canada H4B 2Y9

Once the return has been received and inspected in our warehouse you will receive an email notification confirming your return. If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank. Please note that you are responsible for the cost of shipping.

3. How long does it take to process a return?
Please allow up to 14 business days for returns processing once your return has been received at the warehouse. If your return qualifies for a refund, your refund will be applied to the original form of payment. Please allow up to five business days for the refund to be processed by your bank.


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